The role of the manager in the era of the Covid-19 pandemic

Economies around the world, including Poland, are struggling with the effects of the coronavirus pandemic. The crisis caused by it is affecting the labor market, among other things. Working conditions in many institutions have changed over the past few years. Many managers have faced the challenge of adapting to new conditions. The traditional contact between manager and employee has disappeared, which has caused and continues to cause many problems. Many managers were in no way prepared for remote team management, which became the cause of many difficulties. According to Deloitte’s report “Global Human Capital Trends 2021” 21 percent of companies globally and 12 percent in the domestic market were not prepared for the coming challenges of lockdowns.

The formation of the correct and ethical character of the company as well as moral behavior among employees is significantly influenced by the managers employed by the company. This is because it is on these people that the responsibility is imposed, which is due to the fact that an ethically working and fulfilling manager must first thoroughly learn and develop his own moral foundation, so that he can then correctly formulate various requirements for his subordinates. Therefore, it can be concluded that a manager must develop his own philosophy of ethical action. Only then can he focus on fulfilling the various tasks that arise by virtue of his position. This is an important task to perform, since a manager is considered a multi-tasker, who, however, is not given specific functions to perform. This is because it is commonly believed that a person in this position must be responsible for the entire team of employees, and thus adapt his work to the current, but also constantly changing needs of the organization. It is also necessary to pay attention to the needs and capabilities of the employees themselves, as they are the team responsible for the development of the entire enterprise.

A modern manager has to fulfill many different roles every day. He becomes a mediator, a helper, but also a person who draws the attention of employees to the mistakes they make. All such activities, however, must be subordinated to the company’s stated strategy and the goals set before him. Therefore, a person in the position of a manager is responsible both for his own duties and their fulfillment, as well as for the duties of employees. He must show by his behavior, attitude and commitment that he can meet any requirements and any difficulties that arise, and thanks to this the company in which he works is at a high level. However, this is not an easy task to perform, as the person in the position of manager must deal with many calls, duties as well as criticism from the employer and other employees. Therefore, this role is filled mainly by people with a strong personality, who must be confident in their professional and communication competencies, especially in times of crisis, which is undoubtedly pandemic

The time of the epidemic and the transition of some employees to remote work mode has shown how managers should approach their employees. The preference is to be individual and flexible, but at the same time focus on holding them accountable for their tasks. Much better than control is focusing on the results of work. The key turns out to be an atmosphere of mutual trust, in which the manager holds the employee accountable only when the results of his actions are not satisfactory. A good manager should listen and respond to the needs of employees, surround them with support. It is worth noting that many industries and companies could not afford to work remotely. Also in such a situation, the most important challenge for the manager is to build an atmosphere of mutual trust. It is extremely important to follow safety procedures, take care of your health and that of your colleagues, as well as mutual responsibility

In the face of the many challenges in today’s world, it is important for the modern manager to conceive of his career as a path to professional excellence, so that it is then possible to achieve full satisfaction in his professional life. It is crucial to manage a team of employees in such a way as to help them adapt to new conditions, as well as potential retraining.

Author: Sylwia Skrzypek-Ahmed, PhD, WSEI university Lublin / Poland

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